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Return Policy

 Please EMAIL: JC@OrijahnelMakeoverGroup.com and start the returns process by purchasing a shipping label. 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

*Orijahnel Makeover Group does not provide prepaid return labels*

you are responsible for covering shipping costs to return.

-Items must be sent back within 10 days of the delivery date. Items must be unworn, unwashed, and have original tags attached. 

 

-Shoes must be unworn, show no signs of wear, and returned in their original packaging.

*Items must be free of stains, makeup, deodorant, or wear*
Party supplies, Vibrators, Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable and non-exchangeable.

-All returns must include an order packing slip that clearly indicates which items are being returned. If this is not
filled out correctly, your return may experience issues in processing.

-When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.

*All returns are refunded via store credit in the form of an OMG Boutique E-Gift Card.*

-We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

-Returns are processed within 5-7 business days after your item(s) are delivered to us. 

-Damaged, defective, or incorrect items must be reported within 7 days of delivery. 


Returned-to-Sender & Refused Packages
This can happen if: 
1.) an address is invalid or missing information, 
2.) the carrier is unable to deliver your package, 
3.) the order is refused by the customer at time of delivery.

-Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an OMG E-Gift Card minus the initial shipping charge.

-We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

 

-We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

*Reserved Rights Regarding Returns*

 

-We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

 

-An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.

-Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. 

These are just necessary precautions taken to ensure the protection of both buyer and seller. Again, Thank you for your purchase and support. 

-OMG Managment